Terms & Conditions

Satisfaction Resolution

If you are not satisfied:

• You must notify us within 48 hours of service completion
• We will inspect the issue and determine if a re-service is appropriate

Failure to report within this timeframe voids any service guarantee.

Information We Collect

We may collect:

• Name
• Phone number
• Email address
• Property address
• Service details

How We Use Your Information

We use your information to:

• Schedule and provide services
• Communicate with you
• Send estimates and invoices
• Improve our services

Information Sharing

We do not sell, trade, or rent your personal information.

We may share information only when necessary to:

• Process payments
• Comply with legal obligations

Data Security

We take reasonable measures to protect your information but cannot guarantee complete security.

Cookies

Our website may use cookies to improve user experience.

Contact

If you have questions about this policy, contact us at:

Email: [email protected]

Phone: (315) 743-1982

Cancellation Fees

• If you do not cancel within 24 hours of the scheduled service, a $100 cancellation fee will apply
• Same-day cancellations (unless due to weather) will incur a $250 inconvenience cancellation fee

These fees help cover expenses incurred preparing for your job (equipment, materials, travel) and employee expenses for time already committed to your service.

Payment Terms

• Payment must be sent within 12 hours of the work being completed
• If payment is not received within 3 days, a $50 per day late fee will be added for each day payment is overdue

Pre-Existing Conditions

CMA Services is not responsible for damage resulting from:

• Oxidized, faded, or sun-damaged siding
• Loose or improperly installed materials
• Cracked, brittle, or aged surfaces
• Failing grout, caulking, or seals

Water & Pressure Risks

Cleaning services involve water and/or pressure that may reveal hidden damage or cause issues with compromised surfaces.

Roof Cleaning Disclaimer

Roof cleaning may expose:

• Loose shingles
• Weak spots
• Existing leaks

We are not responsible for these pre-existing conditions.

Window & Gutter Disclaimer

We are not liable for:

• Broken or poorly sealed windows
• Loose gutter systems
• Pre-damaged screens

Electrical & Water Access

Customer is responsible for:

• Ensuring safe electrical outlets
• Providing water access
• Informing us of hazards